Delivery and Shipping
Pallet Delivery Information
The largest items we stock, such as aquariums over 100 litres and some larger pond filters, cannot be shipped via our standard couriers and must instead be sent using a palletised delivery service.
When purchasing a ‘pallet’ product from us, please ensure you provide a contact telephone number, as we will call you to arrange the delivery date.
Our pallet couriers are unable to specify a delivery time, so you will need someone available at home all day to receive the delivery. Only kerbside delivery is offered; the delivery driver will unload the pallet from the lorry but cannot assist with carrying it into your property. Depending on the size of the aquarium or other product, we recommend arranging for friends or neighbours to assist with moving it indoors. Some of the aquariums we stock are very heavy and awkward to manoeuvre, often requiring two or more people to carry them.
Please note that pallet deliveries can only be scheduled for weekdays (Monday to Friday).
You will receive an automated email confirming your order has been dispatched, but please wait for our call before arranging time off work or making plans to receive the delivery. Our customer service team will explain the process and agree on a suitable delivery date with you.
If smaller items are included in your order alongside a large aquarium, these will be shipped separately via Royal Mail or a courier service. These smaller items will include a valid tracking number, which will be emailed to you.
Please be aware that once a delivery date has been confirmed, a cancellation fee will apply if you need to change or cancel the delivery.
Dispatch and Delivery Timescales
At Evoaquatic, we strive to ensure all orders placed before 13:00 GMT on a working day are dispatched the same day. However, this is not always possible. Typically, you can expect to receive your order within 5 working days.
Please note that Evoaquatic does not guarantee delivery times for any orders. We are not liable for any losses, costs, damages, or expenses caused by delivery delays. If you have not received your order within 28 days of placing it, please contact Evoaquatic with your order number, and we will provide an updated delivery timeframe or offer a full refund if necessary.
Inspecting Your Delivery
Upon delivery, it is your responsibility to inspect the goods before signing for them. Evoaquatic will not accept liability for any loss or damage incurred during transit unless we are informed in writing (or via email to sales@evoaquatic.co.uk) within 2 working days.
If items are damaged, Evoaquatic may choose to:
- Dispatch a replacement or the missing items.
- Provide a refund for the damaged or missing items.
We may request that you return damaged items via a tracked Courier (we will reimburse the postage cost), dispose of them, or arrange for their collection. If collection is required, the items must be available and in their delivered condition.
Evoaquatic is not liable for any consequential loss or damage arising from the loss or damage of an order during transit.
Shipping Options
Where possible, we offer Free Shipping for eligible locations across the UK. Customers in most mainland UK areas can upgrade to Next Working Day delivery.
Shipping charges, if applicable, will be calculated during the checkout process based on the items purchased.
Free delivery is not available for heavier items that require courier services to locations such as:
- Scottish Highlands
- Isle of Man
- Isle of Wight
- Channel Islands
- Northern Ireland
Unfortunately, we are unable to send palletised items like aquariums to these locations, as they are considered “out of area” by our delivery partners.
